We offer 30 DAYS PEACE OF MIND RETURNS in case you need to change the items you’ve received for any reason.
What’s the process?
1. Notify us ASAP that you’d like to return an item.
2. We’ll provide you with a reference number and the address to send your return to.
3. Pop the item in the post and send back to us via your preferred trackable delivery method. If the item is faulty, then we’ll cover this shipping cost.
4. Once we’ve received the item back to us within 30 days and have confirmed it’s in an unused condition with tags still attached, we’ll happily exchange your items for store credit (valid for 12 Months).
5. Then once you’ve ordered the new items you’d like to purchase with your store credit, we’ll ship your new order back to you free of charge in line with our FREE SHIPPING policy.
Please Note: We're unable to accept returns or exchanges on SALE items unless faulty, so please choose carefully. If in doubt for sizing, please size up to be on the safe side.
FREE SHIPPING POLICY
To ensure your Cheeky Chickadee pieces reach you quickly and reliably, we have FREE SHIPPING available and same day dispatch when you order by 12pm AEST.
What happens when I place my order?
1. Automatically receive FREE SHIPPING for Australian orders over $25 and for international orders over $75 at checkout.
2. Orders below this will be able to select a $5 flat rate shipping option for an Australian delivery. International customers will be able to select a flat rate of $20.
3. Order before 12pm AEST and we'll fulfill and dispatch your order with Australia Post that same day. All orders will be shipped within 24 hours of being placed.
4. We'll send you an email with your Australia Post tracking number that evening around 11pm AEST.
5. Your Cheeky Chickadee goodies should arrive within 2-5 days in Australia or 5-15 days internationally.
Can you get my order to me faster?
Yes! We have Express Shipping available as an option at checkout for just $5 extra for Australian orders or $10 extra for International orders.
Order by 12pm on a business day and we'll have your order to you on the next business day as long as you're within Australia Post's Next Day Guarantee network.
International Express deliveries arrive at major metro areas within 2-4 days.